Know Your Service Expectations

Know Your Service Expectations:

Assess and communicate your needs and wants from your processor.

Are you looking to have a one on one relationship with your processor?

Perhaps you are wanting to have that personalized relationship, which I actually prefer myself!

In this case, an independent sales organization (ISO) would suit your needs more personally than the direct processor.

You may find yourself wondering the reason for this difference.

Let’s break this down a bit!

Independent Sales Organization vs. Direct Processor

• A smaller independent sales organization specializes in customized service to work with you to find the best solutions for your business type to include pricing, technical assistance and all customer service needs.
• If you go through a direct processor (for example- going directly through First Data) has more merchants than roughly 8 independent sales organizations. In this case, if you prefer to call into an automated system or likes to communicate electronically only and not interested in that one-on-one relationship, then you might go direct.

To the Independent Sales Organization, you are one of maybe 10,000 customers, which makes you a much higher priority.

https://www.cardpaymentoptions.com/glossary/iso/